Returns & Exchanges

At Alienth.cn, we stand behind our high-performance electronics with a 30-day satisfaction guarantee. If your device is defective or doesn't meet your expectations, we offer a streamlined process for returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your Alienth.cn account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

• 4.
  Inspection and Refund

  Once our technical team inspects the device for hardware integrity, your refund or exchange will be processed within 5 to 7 business days to your original payment method.